Step 1 — Raise it with support
Open a ticket from the support area of your dashboard or use the public contact page, quoting the request reference.
Step 2 — Review
The relevant request history and available records are reviewed. Concerns about a notarial decision may need to be referred to the responsible professional.
Step 3 — Escalation
If you are not satisfied, you may ask for the complaint to be escalated for further review.
Step 4 — External escalation
Complaints about the professional conduct of a notary may also be taken to the professional body that regulates that notary. We will tell you who that is for your request.
What we record
Every complaint is logged with a case reference, category, severity and outcome so that repeated issues can be identified.