Before an appointment is booked
Online payment is not currently available in the request flow. If a payment method is offered separately, its cancellation and refund terms must be provided before payment.
After an appointment is booked
Use the cancellation or rescheduling controls in your Calendly invitation. Contact us if payment-related terms were supplied separately for your request.
Adjourned appointments
If an appointment cannot proceed, contact us so the booking and any separately agreed payment terms can be reviewed.
Refused acts
A notary may refuse to complete an act, including where identity cannot be established or the document is unsuitable. Any refund depends on the payment terms supplied for that request.
How to request a refund
Open the request in your dashboard or use the public contact page. Include your request and payment references, but do not send card details.